The Boss Needed Some Botox and a Facelift
This one is a little different from most of our blogs.
No new demo.
No giant hallway to conquer.
No casino.
This time, the Boss needed a little Botox and a facelift.
Our CleanBoss C40 at Sola Salon ended up taking a pretty good hit to the head, and unfortunately the screen picked up a small crack in the process.
Not ideal.
But it also gave us a really good reminder about something we emphasize with every customer:
Clean your sensors. All of them.
These robots rely on their sensors constantly to understand what’s around them. Dust, hair, fingerprints, debris, or buildup might not seem like much, but keeping those sensors clean gives the robot the best possible view of its environment.
It’s one of those small maintenance items that’s easy to overlook.
Until the Boss starts asking for cosmetic work.
Our manufacturer was already working on getting us a brand-new replacement screen/head assembly, but we didn’t want our customer waiting around with a cracked screen in the meantime.
Luckily, we had an older C40 that has been through a LOT of demos with us.
That robot has seen some things.
So we decided it was time for a little donor work.
We took the screen and head assembly off our demo C40 and transplanted it onto the Sola robot.
Sounds simple enough.
It was not.
There was a lot more involved than we expected, plenty of learning, and definitely a few moments where we looked at each other like:
“Well… there’s no turning back now.”
But that’s also exactly why experiences like this are valuable for us.
Every time we get deeper into these machines, we learn more about how they’re built, how everything comes apart, how it goes back together, and most importantly, how we can better support our customers when something happens.
Eventually, everything went back where it belonged.
Head installed.
Screen looking fresh.
Boss back together.
Botox complete. Facelift complete. Looking good as new.
And that’s really the bigger point of this story.
Robots are machines.
Things happen.
Something gets bumped. A part wears out. A sensor needs cleaning. A setting needs adjusting.
What matters is what happens next.
We don’t want to be the company that drops off a robot and says, “Good luck.”
If something happens, we want to understand it, fix it, learn from it, and get our customer back up and running as quickly as we realistically can.
And apparently, if the Boss needs a little cosmetic work along the way…
We do that now too.
Today’s RevoRoute lesson:
Clean the sensors.
Your Boss would prefer to skip the Botox.
